Linkly Help Centre

How can we help?

Upcoming Change: Linkly IP Gateway address migration from the 14th Sep till the 9th Oct 2026 Learn more here! Upcoming Change: Removal of payment surcharges from 1 October 2026 Learn more here!
Get support

Not sure who to contact? Start here.

Linkly is the software that connects your point of sale to your EFTPOS Pinpad terminal. Who you contact depends on the problem. Your bank looks after the terminal and payments, and Linkly looks after the software and integration.

Contact your bank for

Terminal & Payment Issues

  • Terminal won’t turn on, pairing issues, or unable to connect to the POS
  • Card declines or transactional errors
  • Statements or surcharging
  • Terminal queries, paper rolls etc.
  • Merchant account, fees or queries etc.
Your bank’s merchant helpdesk is your first point of contact. They escalate to Linkly (Level 2) if the issue turns out to be software-related.
See bank contacts
Contact Point of Sale Vendor For

Software & POS Integration issues

  • Needing Remote access
  • POS Software installation requests
  • Detailed investigations into specific POS software and integrations
  • Reconciliation issues that are controlled by your POS
  • POS configuration changes, settlements, receipt printing etc.
Your POS vendor owns anything inside the POS itself. They’ll refer the issue on if it turns out to sit in the Linkly software.
See POS contacts
Contact Linkly for

Linkly Client & EFT Server Issues

  • Linkly software installation requests
  • Linkly Client or EFT-Server issues or queries
  • POS developer integration queries relating to our API
  • Detailed investigation into specific Linkly software and integrations
  • Linkly configuration changes, auto settlement, receipt printing etc.
If the issue sits within the Linkly software we’ll own it end to end. Support is available extended hours, seven days a week.
See Linkly contacts

Still not sure? Start with your bank, they'll triage the issue and refer you on if needed.

Linkly support

Call us
(02) 9998 9800
Mon to Fri: 8:00am – 10:00pm
Saturday: 9:00am – 5:00pm
Sun & public holidays: 10:00am – 3:00pm
(AEST/AEDT)
Submit a request Have your Merchant and Terminal numbers and any error messages ready.

Popular In-Store Articles

Categories

Frequently Asked Questions