The Linkly Client is one of the three primary programs installed when installing the Linkly software.
The Client interfaces with the POS Software, The Eftpos Terminal and the Eft-Server.
Once installed, the Linkly Client and Eft-Server can be accessed from the Windows taskbar on the bottom right, near the system and time / date icons. Double click on the green 'C' to open the Client GUI.
1. Linkly Client Status
If the Eftpos Terminal is not communicating the Client software correctly, it will display in the Status box of the Client. The Linkly Client can show various different status types, outlined below.
1.1 Invalid Port
Invalid Port is a response which indicates the currently selected Com Port is not a valid com port name.
1.2 Error 123
Error 123 indicates the driver name configured in the Linkly Client COM Port field is not present or is not a valid device driver name.
1.3 Port Open
This indicates that a device using the driver name or COM port specified in the Linkly Client COM Port field is present but the Client is unable to communicate with the device.
1.4 Port In Use
The Port the Client is trying to communicate with is in use by another program or device.
1.5 Pinpad Online
This Indicates that the Eftpos Terminal and Client are configured correctly.
1.6 Pinpad Offline
This status indicates that the pinpad or client may be not be configured for integration. Recommended to contact the acquirer for further troubleshooting.
2. Control Panel
The EFTPOS Control Panel can be used to perform a logon to the Bank, perform any available Settlement
action, view the Journal information collected by the Client for the current date, configure Linkly Dynamic
surcharging and Tipping and view diagnostic information about the terminal and Linkly software.
2.1 Eftpos Tab
2.2 Settlement Tab
Performing any function with the Cut Receipt and Print Receipt boxes unticked will display the information in the panel to the right of the buttons.
All information shown when performing any function (with the exception of Local Totals) is pulled from
the terminal itself. Any concerns regarding total amounts, mismatching figures or missing transactions
should be directed to the bank.
Caution:
Since the Linkly Client generate the totals from the pinpad device, any discrepancies between POS generated totals and the totals obtained from the Settlement tab need to be referred to the POS Provider and bank respectively.
2.3 Journal Tab
The journal tab will allow you to view all transactions performed on the current date. This includes transactions, logons, settlements, successful and failed transactions.
This information will “Reset” once the date changes.
All journal information since the installation of Linkly can be viewed using the EMS Client.
2.4 Diagnostics Tab
The Diags tab shows diagnostic information about the Terminal, Client and system.
3. Printing
The Client can control where receipts print but does not influence what receipts are printing.
There are three ways printing can be handled by the Client.
3.1 Printing to the terminals Internal Printer
- NPT has to be entered Into the Printer field of the Client.
- The Print and Cut boxes on the EFTPOS (F2) and Settlements (F3) tabs need to be ticked.
- After making changes to the Printer field In the Client, you need to hit the Apply button to save the changes.
3.2 Printing to a local windows printer
- The Printer name must be entered into the Printer field In the Client and must be entered exactly and entirely. If misspelled, a receipt will not print.
- For the Client to handle printing, the Print and Cut boxes on the EFTPOS (F2) and Settlements (F3) Tabs need to be ticked. In the example, the printer name is EPSON TM8II Receipt. The whole name needs to be entered into the printer field.
3.3 POS Controlled Printing
- If the printer field from the client is left blank and the Print and Cut boxes from the EFTPOS (F2) and Settlements (F3) tab are unchecked, the Client will return all recept data to the POS application.
With this configuration, you will not be able to print directly from the Linkly Client Control Panel. This Includes settlements.