Cloud Setup Guide

Introduction

Linkly Cloud is our cloud-based middleware platform that enables secure, real-time communication between payment terminals and Point of Sale (POS) systems over the internet.

By eliminating the need for a physical, on-premises middleware application, Linkly Cloud allows merchants to operate seamlessly and securely from any location, on any device.

Prerequisites

• The acquirer and payment terminal must be compatible to integrate with Linkly Cloud.
  Please speak with your acquirer to see if Linkly Cloud is compatible for your solution.
  Alternatively, you can browse the acquirer solution types from our website.
   
• A Point of Sale (POS) that is accredited with Linkly Cloud.
  You can visit our website to see if your POS provider is accredited for Linkly Cloud.
   
• Linkly Cloud credentials.
  The Linkly Cloud credentials are used to connect the merchant POS to a Linkly compatible payment terminal.
  The Linkly Cloud credentials will be sent via email to the email address nominated as part of the merchant application started from the bank, if the credentials cannot be located, or need to be reset, please contact Linkly support here.
   
• A strong and reliable Wi-Fi or Ethernet internet connection.
  Reliable network communications are required for the payment terminal to connect to the POS via the Linkly Cloud.

 

Configure the Pinpad for Cloud

There are two ways of configuring the Pinpad terminal for Cloud communications, these differ based on the terminal type.

Legacy Method

1. Starting from the Pinpad device, press the 'Func' button and enter '7410'.
2. Press 'Terminal Setup', then 'Begin'.
3. Following this you will select the communications method, please select 'Cloud Comms'.
4. For Wifi connection, press the 'Setup Wifi' button.
   For Ethernet connection, please skip to step 6.
5. The terminal will scan for local available Wifi networks, please select your network and enter in the password. Finalise by clicking on 'Next'.
6. After the setup is complete, click on the 'Cancel' button on the device to exit.

Primary Method

1. From the Pinpad device, press the 'Func' button and enter '1111 2227'.
2. Press ‘Enter’ to proceed with configuring the terminal communications.
3. Select Wi-Fi or Ethernet connection.
4. The Host address should be entered as 'pp.cloud.pceftpos.com'. Press ‘OK’ to proceed.
5. The Client Port should be entered as 443. Press ‘OK’ to proceed.
6. The POS Comms should be On. Press ‘OK’ to proceed.
7. The SSL Profile List selected should be ‘PCEFTPOS’.
8. Press ‘Enter’ to generate a new Pairing Code.

 

 

Initial Pairing the Pinpad to the POS

Once the terminal has been configured for Cloud communications, the Pinpad will prompt to display the pairing code.

1. Press 'Enter' to generate a 6 digit pairing code that you will need to enter into the POS application.
   (There is a timeout limit of 180 seconds to complete the pairing process, if this prompt times out, just return to the Cloud pairing screen to retry either from pressing 'Enter' or the Function code '8880').
2. Navigate to the Point of Sale. From the Point of Sale, you will need to enter the Linkly credentials supplied via email and the Pairing Code displayed on the terminal.
   (The actions of the POS will differ depending on the POS vendor solution).

 

 

Re-Pairing the Pinpad to the POS

Please note:
This process must be performed in the event of:
- If the Linkly Cloud credentials have been reset from Linkly support (Cloud password reset request)
- Connecting the Pinpad terminal to another POS system or application.

1. On the Pinpad device, press Func and enter 8880.
2. This will unpair the Pinpad device from the existing association with the POS and generate a new 6 digit pair code on the pinpad device.
3. Navigate to the POS application, From the Point of Sale, you will need to enter the Linkly credentials supplied via email (from Linkly Support) and the Pairing Code displayed on the terminal. 
   (The actions of the POS will differ depending on the POS vendor solution).

Linkly Cloud Troubleshooting and Support

Cloud Diagnostics

This screen can be accessed by pressing the 'Func' button and entering '7410', then selecting 'Cloud Diagnostics'. This screen can be used by merchants and support staff to validate the Cloud connection status.  Select ‘Details’ to view the details of the connection.

Cloud Connect Failure

This error will appear when there is a Cloud connection failure after completing The Cloud configuration Setup. Try the steps below to resolve:

• Retrying the handshake or resetting the pairing may resolve the connection error.
• If the error is still not resolved, reviewing the network connection settings specified during the terminal setup process may be required or attempt to connect to an alternative network.
• Attempt to isolate the pinpad from the local network by creating a cellular hotspot from a mobile phone and connecting the pinpad to this network, then re-attempt pairing.